Your client responds to your critique of her/his idea with
yet another logical, but in your mind incorrect explanation.
You want to straighten things out ... still without creating
hard feelings. What do you do?
Try this. "Oh... I see where you are coming from." What this does is acknowledge the logic coming from the other
person and then allows you to further explain why there is a higher or over-riding logic.
Tip: Goodwill is critical to ongoing relations. And so easy to lose with seemingly (unintentional) harsh criticism.
Be sensitive.
Recognize:
a) the other party may be right, and
b) no one likes to be criticized in a way that might feel personal.
Tough. But the thinking consultant knows and understands that above all tact and constructive analysis of the FACTs is was will convey your overall point. Do whatever is necessary to keep personal attacts or harsh critiques out of any business conversation.
Learn how to approach personal issues with clients that may be an issue to client success by scheduling to attend an Entrepenuers Training course sponsored by the GBBCC.
